Returns & Exchanges

At Welotec, we stand behind the quality of our industrial electronics and offer a streamlined return process for products that do not meet your technical requirements. Customers may initiate a return within 30 days of delivery provided the equipment is in its original packaging and unused condition.

1

Initiate RMA Request

Log in to your Welotec account and navigate to the order history to submit a Return Merchandise Authorization (RMA) request with your specific reason for return.

2

Technical Review

Our engineering team will review your request within 48 hours to confirm the return eligibility and provide you with a unique RMA number and shipping instructions.

3

Secure Packaging

Carefully pack the electronic components in their original anti-static packaging and outer box, ensuring the RMA number is clearly visible on the shipping label.

4

Inspection and Refund

Once our warehouse receives and inspects the hardware for integrity, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing